Frequently Asked Questions

Welcome to our FAQ Page

Orders

Once you have placed your order, we will send you a confirmation email to you.

Once your order is shipped we will send you another email to let you know it has been sent out and a tracking code if you picked the tracking option.

You can always email us at help@acidctrl.com for any questions


 

We can only change orders that have not been processed for shipping yet.

If your order has been shipped or already delivered, we cannot change it


To make changes to your order, please reach out to support through our contact email

Products which display the 'Pre Order' sign on the top left of the image and in the description are pre-order products.

This means they are not physically available yet and will be sent to you as soon as they are sent from production. 

You will receive an email for when your order is sent out. 

This will usually be around 2-4 weeks

Payment

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Shop Pay, Apple Pay, and Google Pay and Klarna

You can chose these payment methods at checkout. 

We currently only support the following currencies for charging our customers in their local currencies: GBP, USD, CAD and EUR. 
 

Returns

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

Returns within the UK are free. We're more than happy to pay for your package back, just mention this is in the email. Returns from outside of the UK are the responsibility of the buyer.

To ask for a return, please contact us via our Contact tab or email us at help@acidctrl.com

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support. 

Shipping

We ship worldwide!

Once you've placed your order, we will process and pack your order in 1-3 days

Standard shipping times are presented below, although this depends on how busy transit is

DUE TO COVID-19, ORDERS MAY BE LONGER THAN USUAL
- United Kingdom: 2-3 days
- Europe: 4-7 days
- United States: 1-3 weeks
- Other: 1-4 weeks